On an Air India flight from John F. Kennedy International Airport to Indira Gandhi International Airport on Nov. 26, Mishra was “completely intoxicated” and urinated on another passenger, according to a police report, which cited a letter from the alleged victim.
“He unzipped his pants and peed on me and stood there until the person sitting next to me tapped him and told him to go back to his seat,” said the woman, who was sitting in a row behind Mishra in business class , according to the report.
The woman, who was not publicly identified by police and described herself as an elderly person, told the crew she wanted Mishra arrested when they landed in India. But, she said, the crew brought Mishra to her “against my wishes.”
He apologized and begged her not to press charges, she said.
“In light of his pleas and pleading in front of me, and my own shock and trauma,” she said, “I found it difficult to push for his arrest or press charges against him.”
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Mishra’s lawyers, Ishanee Sharma and Akshat Bajpai, said in a statement that Mishra “does not recall the details of the incident”. They added that Mishra was “very apologetic and respectful” to the woman “when he woke up from his sleep” on the plane.
The two had agreed that Mishra would pay for cleaning the woman’s belongings, the lawyers said, and Mishra paid her on Nov. 28. said the lawyers.
Wells Fargo said in a statement that it “holds employees to the highest standards of professional and personal conduct, and we find these allegations deeply troubling. This individual has been fired from Wells Fargo. We are cooperating with law enforcement and asking them any additional questions to aim.”
Mishra was a vice president of banking operations in India and was fired on Friday, Sharma, the lawyer, said.
The one-month delay between the flight and Air India’s report to the police has led to criticism of the airline’s handling of the incident.
India’s aviation regulator, the Directorate General of Civil Aviation, said the airline’s conduct “seems unprofessional”. It has issued “provable cause” notices to airline officials and flight crew asking them to explain “why no enforcement action should be taken against them for failing to comply with their legal obligations.”
Air India chief Campbell Wilson said in a statement that the airline was “deeply concerned” by customers who have “suffered from the despicable acts of their fellow passengers”.
“Air India recognizes that it could have handled these matters better, both in the air and on the ground,” said Wilson. The crew of the Nov. 26 flight has been removed from the airline’s roster, he said, adding that internal investigations into alcohol service and how employees handled the incident were underway.
Campbell said Air India refunded the woman’s ticket and held four meetings between staff and the woman in December. The woman’s family requested that the airline file a police report on Dec. 26, which it did on Dec. 28, he said.
According to the report, the woman said her clothes, shoes and bag were “soaked in urine”, and that the flight crew “refused to touch them, sprayed my bag and shoes with disinfectant and took me to the bathroom and handed me a set of pajamas and airline socks.
She asked for another seat but was told none were available. After refusing to sit in her dirty seat, the woman said, she was given a jump seat — a small seat intended for short-term use by the crew — for the remainder of the flight.
Another passenger “who had witnessed my plight” commented that it looked like there were seats open in first class, but the crew told her that the pilot “vetoed me a seat in first class.” to give”.